Continuous Technologies is partnering with Interactive Intelligence Inc - a global solution provider backed by more than 6,000 customers worldwide, to provide Interaction Process Automation® (IPA) - a solution with intelligent foundation for improving customer-facing processes. Blending people and work together with greater precision, IPA applies the proven communications technologies and practices that contact centers use to optimize processes for interaction management and customer service.
Improve your processes. Improve your business
Interaction Process Automation® (IPA) enables companies to streamline even the most complex enterprise business processes by applying the proven communications technologies to capture, prioritize, route, escalate, track, and manage processes through the entire process lifecycle. This approach to process automation offers significant benefits.