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Multimedia Contact Centre
Multimedia Contact Centre
Description
  • Unified business communications for the contact center:
  • Manage and blend inbound/outbound multi-channel interactions
  • Automate multimedia routing and queuing processes
  • Create revenue-producing outbound campaigns
  • Improve training, agent performance, remote agents included
  • Elevate service levels and customer satisfaction
  • Use metrics to increase the accuracy of forecasts and schedules
  • Simplify administration in a single, central environment
  • Unify communications on the desktop
  • Connect multi-site operations with a single platform
Continuous Technologies Int'l Ltd
Hong Kong
Service Company
Service Company
Average Response time:N/A
SUPPLIER INFO LAST UPDATED: Nov 30, 2017
ADVERTISE SINCE: Sep 26, 2012