​Product Specification

• Jewelry Type: pendant
• Main Material: 925 sterling silver, but other materials like brass/ stainless steel are also available upon customer’s request.
• Made with Swarovski Crystal elements
• Plating: 18K Platinum (White Gold)
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  Retail and Wholesale Quantity
• Retail: 1-15 pieces
• Wholesale MOQ: 15 pieces or above. Further discussion is needed if the quantity is less than specified.
• Bulk Quantity: special price will be offered for bigger order quantity and product specification can also be changed to meet customer’s target price if the order quantity is more than 50 or above.
• The final price is subject to the current gold & silver price and will be adjusted without prior notice.
• Our price does not include taxes, VAT or other hidden charges. Therefore, minimum tax is needed and we will declare your order as“gift” or “sample”with a low value.
  
  Swarovski Certificate
• VICACCI is honoured to be The Ingredient Brand Partner of SWAROVSKI ELEMENTS.
  
  Packing
• Each product will be wrapped by bubble bags and with a standard size of opp bag. Extra cost will be added for VICACCI gift box or other specified ways of packing requested by customer. Please contact us for your ideal customized packing.
  
  Payment and Delivery
• Payment ways: PayPal, West Union, T/T and L/C
• 100% full payment in advance in order to save bank charge.
• Or 50% for deposit, 50% balance before delivery.
• Delivery: Immediately delivery or 2 working days for 1-5 pieces.
• Production schedule: 3-4 weeks after receiving deposit and order confiramtion.
• We may take longer time for your order and notice you the specific time required. During the Chinese public holidays, the shipping time will be extended.
• Hong Kong Post/ SF Express/ UPS/ DHL/ TNT/ Fedex/ China Post Air Mail that normally takes 2-5 days for Asia delivery and 7-14 days for overseas. Please contact us for any of your specified shipping agent.
• Sometimes shipment may take longer delivery due to the strict custom clearance/ peak season/ bad weather condition or other uncertain circumstances. If your goods have been missed or damaged, please contact us as soon as possible. 
  
  OEM is welcome
• Our product quality is highly ensured by our experienced specialists in every department from R&D, QC to QA. We offer expertise opinions in product design and packaging to ensure your products are developed and manufactured at a better cost with good value but not sacrificing originality and quality.

We provide refund/ exchange for the following situations:
 

1. Refund/ exchange for wrong or missing products
   
   VICACCI can only exchange the same value of other Vicacci’s merchandises. The purchased products can be replaced for new one that may be due to VICACCI, such as when the products do not have the promised essential characteristics or have manufacturing defects or they have been erroneously delivered.
    
2. Full refund/ exchange for product defeats 
   
   Full refund for no product received in our default delivery time. A product can only be exchanged one time upon presentation of sales memo within 7 days of purchase. Shipping cost is for customer’s account. No exchange on merchandise that has been used, damaged or altered. Items sold on sales or special discount are non-exchangeable. In case of disputes, Vicacci reserves the final right of decision.

Thank you for your interest in our products. Please feel free to contact us if you have any queries or require assistance.

Hong Kong hotline: +852 2889 8979/ 9041 6038
Email: sales@vicacci.com

China Hotline: +86 595 2386 6781/ 2386 6782/ 2385 8981
Email: china@vicacci.com