This call center solution is a powerful and advanced computer telephony integrated software solution designed to automate the inbound and outbound calls in organization. The cost-effective communication toolkit manages the call center peak loads through efficient call handling, interactive voice response system (IVRS), automatic call distribution (ACD), campaign management, voice recording, conferencing and much more. The product provides large scale, complete and integrated set of options for multiple call handling through different incoming channels and can also be utilized as a powerful telemarketing tool to promote various programs, advertisements, offers and value added services to customers with reduced cost and time.

• Implementation of the automated telephony application leverages the contact center capabilities and thereby enhances customer satisfaction resulting in increased revenue opportunities.
• The inbound call center solutions provide all the features to completely control the routing of incoming calls and ensure that the calls are managed effectively and efficiently to provide the best customer interaction, based on their specific needs.
• The software with support for IVR system functions as an automatic call distributor to queue and distribute the calls to the available agents over the network.
• Administrators can view the real-time status of the call center system, add, modify or delete agents/queues, record the interactions and supervise the call reports.
• Queue can be managed through automated announcements using default or customized prompts for improving caller experience.
• The real-time reporting software provides detailed statistics of incoming calls and agents to the supervisors.
• With proportional routing, call processing time is faster and contact center agents can deliver accurate information, ensuring a highly personalized experience to customers at all times.
• Whether you want to announce any advertisement or need to inform customers about upcoming events, offers, bill dates etc., all you have to do is automate your outbound calls and this can happen with the outbound dialing capabilities of Xtend call center solutions.
• The automated dialing system dials a list of phone numbers and tries to reach maximum number of customers with variety of campaigns.
• The call management toolkit is equipped with the innovative features to handle all your outbound telemarketing and promotional needs.
• Supervisors can view the real-time status of the outbound dialing system, add, modify or delete campaigns, record the interactions and view the reports.
• The computerized phone calling system automatically dials a list of numbers, detects a live answer on the line and plays the prerecorded greeting message.