FAQ

Q1: What international certifications do your products have? Are they compliant with import standards in our country?

A:Our products are certified with CE, ROHS, and some models also have LVD and EMC certifications. Please inform us of your target country, and we will confirm the specific compliance for you.

Q2: What is your Minimum Order Quantity? Can I place a trial order for the first time?

A: Our standard MOQ is 500 units. However, to start our partnership, we accept a trial order of 200 units. The exact quantity can be negotiated based on the product model.

Q3: Is the price based on FOB or EXW terms? Can you provide a CIF quote to our port?

A: The reference prices on our site are typically EXW. We are happy to provide you with competitive FOB or CIF quotes based on your destination port.

Q4: What is your production lead time? Can you prioritize production for large quantity orders?
A: The lead time for regular orders is about 30-45 days. For large quantity or urgent orders, we can coordinate our production resources to prioritize and shorten the waiting time for you.

Q5: Do you support OEM or ODM? For example, can we use our own logo and packaging?
A: Yes, absolutely! We offer professional OEM/ODM services. We can customize the logo, packaging, user manual, and even adjust product specifications upon request.

Q6: What is your product warranty period? How do you handle defective products found after receipt?
A: We offer a 3-year warranty. If any quality issues are found, please provide photo or video evidence, and we will be responsible for repair or replacement, covering the related costs.

Q7: What is the exact emergency lighting duration? Will the brightness significantly degrade over the battery's lifespan?
A: Our lights provide a minimum of 180 minutes of emergency illumination after power failure. We use high-quality LEDs and Li-ion batteries to ensure minimal brightness degradation over the battery's lifespan, guaranteeing effective lighting.

Q8: What are the packaging details? How do you ensure the goods are protected from damage during sea shipping?
A: We use 5-ply corrugated cartons with foam inserts for individual packaging, then packed into sturdy export wooden cases or cartons. Our packaging is rigorously tested to protect the products well for long-distance sea shipping.

Q9: Can you provide samples? Do I need to pay for the sample and shipping cost?

A: We can provide samples for quality confirmation. The sample is free, but the shipping cost is at your expense. The shipping cost can be refunded after you place a formal order.

Q10: What are your payment methods? Do you accept T/T? What is the deposit percentage?

A: We generally accept T/T payment. The terms are 30% as deposit, and the balance 70% before shipment. Payment terms are negotiable for long-term partners.