Elevate your space with this stunning chandelier featuring an array of glass teardrop pendants in a mix of clear and tinted finishes. The antique brass accents add a touch of opulence to this eye-catching lighting centerpiece. 

Ordering & Purchasing

Q: How to place an order?

A: You can contact us to place an order through the following methods:

• Email: info@masolighting.com

• Phone/WhatsApp: +8613702469807

• Fill out the inquiry form on our official website

• Visit our Contact Us page for more information

Q: What is the minimum order quantity (MOQ)?

A: We support small batch procurement with a minimum order quantity of 1 piece, which is convenient for customers to conduct sample testing and quality verification. Bulk orders enjoy more favorable pricing.

Q: Do you provide OEM/ODM customization services?

A: Yes, we provide professional OEM and ODM services. We can customize products according to customer requirements, including appearance design, function adjustment, packaging customization, etc.

Samples & Testing

Q: Can I request samples?

A: Absolutely. We welcome customers to request samples for quality testing and support mixed sample orders. Sample fees and shipping costs are borne by the customer and can be deducted from bulk orders.

Q: How long does sample production take?

A: 

• Existing samples: Shipped within 3-5 working days

• Custom samples: 7-10 working days

• Mass production: Usually takes 1-2 weeks depending on order quantity (1000+ pieces)

Logistics & Delivery

Q: What shipping methods do you support? How long is the delivery time?

A: We provide multiple logistics options:

• Express services: DHL, UPS, FedEx, TNT, etc., usually 3-7 working days

• Sea/Air freight: Suitable for large orders, time varies by destination

• Domestic logistics: SF Express, Deppon, etc., 1-3 working days

Q: How is shipping cost calculated?

A: Shipping costs are calculated based on cargo weight, volume, destination, and chosen logistics method. We will provide detailed shipping estimates in our quotation.

Order Process

Q: What is the ordering process?

A: Our standard order process:

1. Requirements Communication - Understanding your specific needs and technical requirements

2. Quotation Confirmation - Providing detailed quotation including product specifications and delivery time

3. Sample Confirmation - Customer confirms sample quality and specifications

4. Contract Signing - Signing formal purchase contract

5. Production Arrangement - Arranging production with regular progress updates

6. Quality Control & Shipping - Quality inspection completed before shipping arrangement

Customization Services

Q: Can you customize product logos?

A: Yes. We support various logo customization methods:

• Screen printing, laser engraving, labeling and other processes

• Please provide logo design files before production

• We will provide logo effect samples for confirmation