Xtend Technologies Private Limited

This call center solution is a powerful and advanced computer telephony integrated software solution designed to automate the inbound and outbound calls in organization. The cost-effective communication toolkit manages the call center peak loads through efficient call handling, interactive voice response system (IVRS), automatic call distribution (ACD), campaign management, voice recording, conferencing and much more. The product provides large scale, complete and integrated set of options for multiple call handling through different incoming channels and can also be utilized as a powerful telemarketing tool to promote various programs, advertisements, offers and value added services to customers with reduced cost and time.
 
  Implementation of the automated telephony application leverages the contact center capabilities and thereby enhances customer satisfaction resulting in increased revenue opportunities. 
  The inbound call center solutions provide all the features to completely control the routing of incoming calls and ensure that the calls are managed effectively and efficiently to provide the best customer interaction, based on their specific needs. 
  The software with support for IVR system functions as an automatic call distributor to queue and distribute the calls to the available agents over the network. 
  Administrators can view the real-time status of the call center system, add, modify or delete agents/queues, record the interactions and supervise the call reports. 
  Queue can be managed through automated announcements using default or customized prompts for improving caller experience. 
  The real-time reporting software provides detailed statistics of incoming calls and agents to the supervisors. 
  With proportional routing, call processing time is faster and contact center agents can deliver accurate information, ensuring a highly personalized experience to customers at all times. 
  Whether you want to announce any advertisement or need to inform customers about upcoming events, offers, bill dates etc., all you have to do is automate your outbound calls and this can happen with the outbound dialing capabilities of Xtend call center solutions. 
  The automated dialing system dials a list of phone numbers and tries to reach maximum number of customers with variety of campaigns. 
  The call management toolkit is equipped with the innovative features to handle all your outbound telemarketing and promotional needs. 
  Supervisors can view the real-time status of the outbound dialing system, add, modify or delete campaigns, record the interactions and view the reports. 
  The computerized phone calling system automatically dials a list of numbers, detects a live answer on the line and plays the prerecorded greeting message. 
 

Call Center Solution

CEM Solutions Pvt Ltd.

Designed to support up to 250 extensions, the MegaPBX is designed for companies with higher capacities that require several communication systems in one. The GUI makes you forget it is Asterisk based.
System Capacity   Up to 250 IP extensions registration   Up to 10 SIP trunk registrations   Up to 60 Simultaneous calls (including PRI)   8 GB SD Card for Music, Voicemail storage  
Auto-Attendant Features
   Configurable IVR   Queue Creation   Music on hold   Scheduling for IVR with RTC (Real Time Clock) supporting date/time   &nbsp;  Advanced Features   Conference Rooms (Maximum 50 Participants)   Fax and Voicemail to E-mail   DID routing   Radius &amp; FTP server integration for CDR Exports   Quick Configuration Tool for Easier configuration   User friendly System Status Dash board  Messaging
   Up to 100 hours   Each extension has access to Voice Mail   Remote Voice Mail access  Call Features
   Call Transfer, Call hold Call Divert, Call forwarding DND, Call Park &amp; Pickup and much more  

MEGA Asterisk PBX With PRI

深圳市沃宇科技有限公司

Description
VX12 is an all-in-one IP-PBX for small office Appliance, featuring built-in analog phone interfaces, CO line interfaces, SIP trunks and SIP client support. With features such as click-to-call, auto-attendant, on a fly recording, mobile extension, and call back, it greatly improves the communication with customers.


 System Features 
◆Built-in SIP Server
◆SIP Trunk
◆Auto Attendants
◆Distinctive Greetings
◆Greeting Mode Scheduling
◆Remote Extensions
◆Fax Detection
◆Automatic Route Selection
◆Digit Map
◆Configurable Dialing Rules
◆Music on Hold
◆Call Detail Record Storage
◆Call Back
◆Call Queue
◆Automatic Call Distribution
◆Direct Inward Dialing (DID)
◆Call Screening
◆Expandable Local Extensions
◆Calling Security (Encryption)
◆GUI Remote Management


 User Extension Features 
◆Call Forward on All Calls
◆Call Forward on Busy
◆Unanswered Call
◆Call Forward on
◆Unregistered Extension
◆Call Pickup
◆Call Hold
◆Call Transfer (explicit, and blind)
◆Call Forking
◆Simultaneous Ringing
◆Intercom
◆Call Blocking
◆Call Rejection
◆Distinctive Ring
◆Do Not Disturb
◆Hot Line
◆Speed Dialing
◆Call Barring
◆Color Ring Back Tone
◆Caller ID
◆Message Waiting Indicator
◆(FSK/Polarity Reversal)


GUI Remote Management
POTS Line Interface
◆POTS Line Interface
◆Busy Tone Detection
◆Caller ID Detection
◆Prefix Insertion
◆PSTN Failover


 Remote Management 
◆System Configuration
◆Software Upgrading
◆SIP Message Logging
◆SIP Trunks Status
◆Telnet Commands

 
Soft-Console Functions 
◆Click-to-Call
◆Extension Line Status
◆Presence of Users
◆Notification
◆Text Messaging
◆Phone Book Management
◆Call Information
◆Configuration of Extension


 Network Functions 
◆DHCP
◆PPPoE
◆DNS/DDNS
◆LAN Connection for Expansion








IP PBX

Easy to Install, Easy to use, Easy on the eye. The NANO2 was designed for the SMB, SOHO segment delivering all the advanced features of an Asterisk based PBX controlled by a clear and user friendly GUI. Not all PBX systems belong in a rack or mounted on a wall, reliable appliance that looks good. 

Key Features   8 user conference   FAX and VOICEMAIL to Email   G.722 codec supported   Callback   Call Recording (on USB drive, also export to the remote server)   Call Restriction   Billing Interface   CDR   Music on Hold   Directory Service   8 Ports (2FXO-4FXS-2 FXO/FXS)   RTC (Real Time Clock &amp; Date)   Easy to use GUI   8 GB USB drive for Music, Voicemail, Recording (expandable)   &nbsp;   System Capacity   &nbsp;   2 FXO, 4 FXS, 2 FXO/FXS programmable   75 IP extensions, Up to 6 Analog extensions   32 IP and 8 TDM Simultaneous calls   &nbsp;  Auto-Attendant Features   Configurable IVR   Queue creation   Music on hold   Scheduling for IVR with RTC (Real Time Clock) supporting date/time  
Reporting   CDR ( Caller ID, Time/Date, Incoming, Outgoing, Missed)   Remote CDR access  
Call Features
   Call Forwarding   Call Transfer   Call Waiting   Call Park   Pick-up   3 Way Calling   Hunt group and more  
Messaging
   Up to 100 hours   Each extension has access to Voice Mail   Remote Voice Mail access  

NANO Asterisk Hybrid PBX System

YEASTAR TECHNOLOGY CO., LIMITED

Specification: 	 Users: 32 	 Concurrent Calls (Max): 15 	 Voicemail: 3000min  Interface: 	 Up to 4 Analog Ports (FXO/FXS) 	 Up to 4 BRI Ports 	 LAN: 1 (10/100Mbps) 	 Size: 193 x 153 x 30 mm 	 Weight: 500gPower Supply: AC 100~240V/50~60Hz (DC 12V, 1A) 	 Protocol: SIP (RFC3261), IAX2 	 Transport Protocol: UDP, TCP, TLS 	 Codec: G.711, GSM, SPEEX, G.722, G.726, ADPCM, G.729 A, H261, H263, H263p, H264, MPEG4. 	 DTMF: Inband, RFC2833, SIP INFO 	 Echo Cancellation: Supported 	 LED: Red for FXO, Orange for BRI, Green for FXS. 	 Network: Firewall, VLAN, DDNS, QoS, DHCP Server  Multiple Languages Support: 	 Chinese, Dutch, English, French, German, Hebrew, Korean, Italian,Polish, Portuguese, Romanian, Russian, Spanish, Thai, Turkish  Features: 	 Attend Transfer 	 Blind Transfer 	 BLF Support 	 Blacklist 	 CDR (Call Detail Records) 	 Call Forward 	 Call Parking 	 Call Pickup 	 Call Routing 	 Call Transfer 	 Call Waiting 	 Caller ID 	 Conference 	 Define Office Time 	 Dial by Name 	 DISA (Direct Inward System Access) 	 DIDs 	 Distinctive Ringtone 	 DND (Do Not Disturb) 	 Firewall 	 Follow Me 	 IVR (Interactive Voice Response) 	 Intercom/Zone Intercom 	 Multi-language Prompt 	 Music On Hold 	 Music On Transfer 	 MyTwins (Double System) 	 One touch record 	 Phone Provisioning 	 PIN User (PIN Code Control) 	 Paging/Zone Paging 	 Queue 	 Ring Group 	 Route by Caller ID 	 Skype Integration (Skype Connect) 	 Speed Dial 	 Three Way Calling 	 Voicemail 	 Voicemail to Email 	 Voicemail Forwarding 	 Web Based Control Panel 	 Spy functions (Normal Spy, Whisper Spy, Barge Spy)  

IPPBX for SMBs

Specification: 	 Users: 100 	 Concurrent Calls: 25 	 Voicemail: 3000min  Interface: 	 Up to 16 Analog Ports (FXO/FXS) 	 Up to 4 GSM Ports (Quad-Band GSM/GPRS850/900/1800/1900MHz) 	 Up to 4 UMTS Ports (UMTS 900/2100MHz or 850/2100MHZ or 850/1900MHZ) 	 Up to 8 BRI Ports 	 LAN: 1 (10/100Mbps) 	 WAN: 1 (10/100Mbps) 	 Size: 280 x 175 x 33 mm 	 Weight: 700g 	 Power Supply: AC 100~240V/50~60Hz (DC 12V, 5A) 	 Protocol: SIP (RFC3261), IAX2 	 Transport Protocol: UDP, TCP, TLS, SRTP 	 Codec: G.711, GSM, SPEEX, G.722, G.726, ADPCM, G.729 A, H261, H263, H263p, H264, MPEG4. 	 DTMF: Inband, RFC2833, SIP INFO 	 Echo Cancellation: Supported 	 LED: Red for FXO/GSM/UMTS, Orange for BRI, Green for FXS 	 Network: Static IP, PPPoE, DHCP, Firewall, VLAN, DDNS, QoS,&nbsp;DHCP Server, OpenVPN  Multiple Languages Support: 	 Chinese, Dutch, English, French, German, Hebrew, Korean, Italian, Polish, Portuguese, Romanian, Russian, Spanish, Thai, Turkish  Features: 	 Attend Transfer 	 Blind Transfer 	 BLF Support 	 Blacklist 	 Callback 	 CDR (Call Detail Records) 	 Call Forward 	 Call Parking 	 Call Pickup 	 Call Routing 	 Call Transfer 	 Call Waiting 	 Caller ID 	 Conference 	 Define Office Time 	 DDNS 	 Dial by Name 	 DISA (Direct Inward System Access) 	 DIDs 	 Distinctive Ringtone 	 DND (Do Not Disturb) 	 FAX (T.38) 	 Firewall 	 Follow Me 	 IVR (Interactive Voice Response) 	 Intercom/Zone Intercom 	 Mobility Extension 	 Multi-language Prompt 	 Music On Hold 	 Music On Transfer 	 MyTwins (Double System) 	 One touch record 	 OpenVPN 	 Phone Provisioning 	 PIN User (PIN Code Control) 	 Paging/Zone Paging 	 PPPoE 	 Queue 	 Ring Group 	 Route by Caller ID 	 Skype Integration (Skype Connect) 	 SMS to Mail/Mail to SMS 	 Speed Dial 	 Static Route 	 Three Way Calling 	 Voicemail 	 Voicemail to Email 	 Voicemail Forwarding 	 Web Based Control Panel 	 Spy functions (Normal Spy, Whisper Spy, Barge Spy)  

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