Empower Users. Free-up IT.
Up to 80% of helpdesk tickets are for password resets. SSRPM provides your users with the ability to reset their password 24/7. Rapid resets get your employees past forgotten password hurdles and right back to productivity.
Eliminating the mountain of menial reset tickets from your helpdesk’s queue reclaims valuable IT bandwidth for more important projects. SSRPM’s additional modules allow for secure user onboarding (“Account Claiming”) and self-service updates to basic personal information in Active Directory.
24/7 Password Reset
Whenever users need to reset their password due to forgotten or expired credentials, they can do so without helpdesk assistance. When users enroll in SSRPM, they are required to provide answers to challenge questions.
When resetting credentials, re-answering these challenge questions verifies the user’s identity. Verified users may then reset their passwords according to whatever complexity restrictions you configure. It’s that simple.
SSRPM’s Account Claiming Module helps your organization protect one of the most vulnerable stages of the user account lifecycle: safely handing off accounts and credentials to new users.
Most organizations still rely on emails, sticky notes, or intermediaries to hand off new accounts and credentials. However, all of these methods create security risks. Even worse, many organizations still use default passwords or formats for new users that could be easily guessed or social engineered.
With SSRPM’s Active Directory Self-Service, your employees may update basic personal information on their own. Changing names due to marriage, moving to a new address, and more can create menial helpdesk tasks for updating user data.
With self-service, users can easily make these updates themselves by logging into the SSRPM portal. The fields and attributes available for update are determined by your administrators to keep the configuration suited for your environment and processes.
In a world where remote workers are becoming more common, it’s increasingly important that your IT staff know for sure who they’re talking or chatting with. The SSRPM Helpdesk Verification module lets your support personnel authenticate a caller’s identity with pieces of their security questions.
More Information on SSRPM: https://logon-int.com/tools4ever/ssrpm/