A. Refund Methods

Payment Reversal: Refunds will be processed via the original payment method used for the purchase, such as credit/debit cards, PayPal, or bank transfers. The time required for the funds to be credited back to the customer's account may vary depending on the payment provider, typically ranging from 3 - 10 business days.

Alternative Arrangements: In situations where the original payment method is no longer available or cannot be used for the refund, alternative payment methods may be negotiated between the merchant and the customer, subject to mutual agreement.

B. Refund Amounts

Quality - related Issues: In cases of defective products or shipping - related damages, customers are entitled to a full refund, including any original shipping costs incurred.

Non - quality - related Returns: For returns not attributable to product defects (e.g., personal preference, sizing issues), only the product purchase price will be refunded. Return shipping costs borne by the customer will not be reimbursed.

Partial Refunds: In circumstances where the product has minor defects that do not significantly impair its functionality, and the customer agrees, a partial refund may be offered as an alternative to a full return.

C. Refund Timelines

Processing Time: Once the returned product has been inspected and approved, the merchant will process the refund within 3 - 5 business days.

Exceptions: During peak seasons, holidays, or unforeseen circumstances, there may be delays in the refund processing time. Customers will be notified in advance if such delays are expected.