Return and Refund Policy

I. Purpose and Principles

To protect the legal rights and interests of consumers and enhance customer satisfaction, this return and refund policy for tire inflators is established in accordance with relevant laws and regulations. This policy aims to clarify the conditions, procedures, and rights and obligations for returns and refunds, ensuring that the rights of both parties in the transaction are properly handled.

II. Applicability

This policy applies to all tire inflators purchased through regular channels.

III. Return Conditions

1. Customers may return the product without reason within 7 days from the date of receipt if they are not satisfied.
2. If the product has quality issues, such as air leakage, slow inflation speed, or unstable pressure, customers have the right to request a return.
3. If the product is damaged during transportation or if the received product does not match the order description, customers can request a return.
4. The returned product should be in its original condition, including packaging, accessories, gifts, etc., and should not affect secondary sales.

IV. Refund Conditions

1. Customers must provide valid proof of purchase, such as an invoice or electronic order confirmation information, when requesting a refund.
2. The refund amount will be based on the actual amount paid by the customer.
3. The refund will be processed to the customer's original payment account within 7 working days after confirming that the product is eligible for return.

V. Return Process

1. Customers must contact customer service within 3 days of deciding to return the product, providing the order number, purchase date, product issue description, and other information.
2. Customer service will review the return request within 1 working day after receiving it and guide the customer on how to return the product.
3. Customers should send the product back according to the address and method provided by customer service, ensuring the product is intact and including proof of purchase.
4. Upon receiving the returned product, we will inspect it within 24 hours. Once confirmed to meet the return conditions, the refund process will be initiated.

VI. Notes

1. Unauthorized returns will not be accepted. Please contact customer service through official channels for returns.
2. Special holidays may cause delays in the return and refund process; customers are asked for understanding.
3. The cost of returning the product is borne by the customer unless the product has quality issues or was sent incorrectly.
4. Please properly pack and secure the returned product to avoid unnecessary damage during transportation.

VII. Final Interpretation

The final interpretation of this return and refund policy belongs to Moonshot AI. If you have any questions or need assistance, please feel free to contact our customer service team at any time.