Please enter a valid keyword with 2 or more characters / numbers.
Some links on this website may take you to other third-party sites and you acknowledge and agree that HKTDC and the HKTDC Affiliates have no responsibility for the accuracy or availability of any information provided by those linked websites.
Links to other websites do not constitute an endorsement by HKTDC of such websites or the Information, products, advertising, or other materials available on those websites.
WT-Q9 15W/10W/7.5W/5W 8-in-1 Foldable Fast Wireless Charger Stand
Return & Refund Policy
Thank you for choosing INPUT for your wireless charging needs. We strive to provide products of the highest quality and satisfaction to our customers. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you.
Returns
1. Eligibility
To be eligible for a return, the following conditions must be met:
The item must be unused and in the same condition that you received it.
It must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
2. Time Frame
You have [30] days from the date of purchase to initiate a return.
3. Return Process
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Include this RMA number with your returned item.
4. Shipping
Customers are responsible for the cost of return shipping. Shipping costs are non-refundable.
5. Inspection and Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
Refunds
1. Non-Returnable Items
Certain items are non-returnable, including:
Items that are damaged or missing parts not due to our error.
Items returned more than [5] days after delivery.
2. Refund Process
Refunds are processed within [5] days of receiving the returned item and are issued to the original method of payment.
3. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [your email address].
Contact Information
If you have any questions about our Return & Refund Policy, please contact us.
Average Response Time
3 - 7 days