SILVER 925 MATERIAL INLAY MOSSANITE STONE WITH 18K GOLD PLATE . HIGH END QUALITY RING .

ANY SIZE CAN ORDER 

1. Refund & Return Eligibility

We are committed to providing high-quality jewelry and ensuring your complete satisfaction. If you are not satisfied with your purchase, you may request a refund or return under the following conditions:

Eligible Items

✅ Unworn, undamaged items: Products must be in original condition with no signs of wear, scratches, or alterations.
✅ Original packaging included: Jewelry box, certificates, tags, and all accessories must be intact.
✅ Return window: [14] days from the delivery date (please adjust based on your policy).

Non-Eligible Items

❌ Custom-made jewelry (e.g., engraved items, special sizing).
❌ Sale or clearance items (unless defective).
❌ Worn or damaged items.

2. Refund Process

Step 1: Submit a Return Request

• Contact our customer service (byfsale@163.com) with your order number and product photos (if applicable).

Step 2: Await Approval

• We will review your request within 1-3 business days and notify you via email.

• If approved, you will receive return instructions and shipping address.

Step 3: Ship the Item Back

• Pack the item securely in its original packaging with the order number included.

• Use a trackable shipping method (e.g., FedEx, DHL). Return shipping is the responsibility of the [buyer/seller] (select based on your policy).

Step 4: Refund Issuance

• Upon receipt and inspection, we will process your refund within 5-7 business days.

• The refund will be issued to your original payment method (credit card/PayPal/etc.). Processing times vary by bank.

3. Exchange Policy

• To exchange an item (e.g., wrong size), specify the replacement product details in your return request.

• The exchange process follows the same steps as a return. We will ship the new item after receiving the returned product.

4. Special Cases

Defective or Incorrect Items

• If the product has manufacturing defects or does not match the description, we will cover return shipping and prioritize refunds/exchanges.

• Clear photos/video proof of the issue is required.

International Orders

• Customs duties and import taxes are non-refundable. Mark the return package as “Duty Paid” to avoid customs delays.

5. Contact Us

For questions, reach out to our customer service:

• Email: szjktech@gmail.com

• Phone:(+86)137 2870 1229

• Business Hours: [e.g., Mon-Fri 9:00 AM – 6:00 PM EST]

Important Notes

1. Refund Timing: Credit card/PayPal refunds may take 10-15 business days to reflect in your account.

2. Keep Tracking Info: Retain your return tracking number until the refund is completed.

3. Policy Updates: This policy applies to regular purchases. Promotional items may have different terms.