AiCC Unified Intelligent Interaction Center Platform is an independently innovated next-generation new ICT converged communication and interaction center platform developed by ChinaScience AI, integrating IM instant messaging, telephony, VoIP audio/video communication, and more. It represents a cutting-edge "AI + human" intelligent interaction platform.

Its powerful features include ten major subsystems:

• Text Chatbot

• Online Customer Service System

• Ticketing System

• Call Center System

• Outbound Call Robot

• Voice Call Robot

• Intelligent Knowledge Base

• Intelligent Quality Inspection

• Mobile CC

• Management Center

AiCC is a groundbreaking, omnichannel, converged media, and highly intelligent solution with versatile functionalities, designed to reduce costs, enhance productivity, and improve customer satisfaction.