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Primetech Software
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Primetech Software

Primetech Software

India

Exporter, Service Company

Average Response Time

N/A

Service Call Management Software (CCS21)
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Model No.:
SCMS21
Brand:
Primetech
Colour:
-
Type of Payment:
25% advance + 75% against delivery/implementation
Minimum Order Quantity:
1
Description
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Description
  • This project is aimed at developing an online call center application which can work on intranet/Internet and focuses on: to receive customer calls, allocating engineers to different calls and feedback of the same. Generating inquiries of system and its parts and making challan, invoice etc. Provide functionality of AMC (annual maintenance contract), PM call for a system. Extensive searching and sorting facility is provided. Various reports generators.
Key features:
  • Manage company/region/city details.
  • Manage client/engineer/vendor/contractor details.
  • Manage system/part and its relation.
  • Manage AMC (annual maintenance contract) details.
  • Multi user roles with access level.
  • Calendar functionality to set holidays.
  • Inward/outward register.
  • Manage PO/enquiry/quotation/approved/invoice/redbook transaction.
  • Handling client calls, allocation of engineers and feedback of the same.
  • Attendance register for engineers and staffs.
  • Functionality of AMC renewal and PM calls.
  • Quality control.
  • Searching and sorting facility.
  • Stock report within specified date.
  • Engineer details.
  • Complaint report.
  • Payment list.
  • Purchase order report.
  • Inward/outward (challan) report.
  • Quotation/approved/invoice report.
  • AMC due and AMc renewaled report.

Primetech Software

Primetech Software

India

Exporter, Service Company

Average Response Time

N/A

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