With its headquarters in Hong Kong, ProTel has more than 9 years of call center experience in the market. ProTel is positioning itself as the leading system integrator for call center solutions and enterprise business integration in Hong Kong. With its strong technical team, which includes telecommunication engineers and software developers, Protel is dedicated to providing high quality solutions and services to it customers.
Pro Tel communications has sales and services teams with specific focus and expertise in both traditional and IP-based environments. This distinctive breadth of competencies ensures ProTel customers that they will receive the solutions and support that fit their needs.
Pro Tel provides quality, responsive services to traditional call center customers together with consulting integration services and support for IVR, CTI and Web-based call centre solution, primarily in traditional TDM PBX environment. When the time is right, Pro Tel Solutions and Services leverages a unique mix of technology, product and service expertise, including a deep knowledge of TDM-based environments, to assist call centers to effectively migrate IVR, CTI and Web-based applications into overall IP-based infrastructure.
Regardless of the stage in the call centre evolution, Pro Tel Communications is uniquely tooled to help call centers identify and implement effective technologies. Pro Tel leverages its strong relationship with its partners, which includes Nice Systems, Avaya, and IBM when providing integrated contact center solutions.

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ProTel Communications Limited

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