FAQ
Q1: Can I get samples?
Yes, certainly. We will provide the existing samples, Sample fee is refundable when you make an order from us. We usually send samples by FEDEX, UPS, TNT or DHL.
Q2: How long is the sample lead time?
We could arrange the existing samples express delivery immediately,it takes around 10 days to get into your hand. For customized samples,the need depends on the actual situation.
Q3: Can I customize my logo or any redesign the products?
Yes, of course. The OEM is available. Multi-color available as well. We still have our own design team, we will do the creation in your requirement and promise to give you an impressive.
Q4: What are the certifications do you have?
We have CE, ISO9001,BSCI certifications. As you can see, our company has a strong competitives and great qualified in our business area. We aim to provide the best quality and services to all global clients.
Q5: Can I customize my own packing?
Yes, OEM packing is avaliable. We can put your logo on all kinds of packages.
Q6: What's lead time for bulk order?
The delivery time is usually 2 months, but it will be affected by product quantity and actual factors,we will complete your order ASAP.
Q7: What about the warranty?
We have warranty for our clients,we will ship out the new replacements if clients get the item with defect or broken frame.