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Thanks for purchasing our products at HKTDC Website.
If you are not completely satisfied with your purchase from Safarro Online Store (excluding sale items/ discounted sets), we offer an one-off free return and full refund (except the shipping cost). For hygiene reason, we regret to advise that we do not accept return of all earrings products.
You have to notify us within 14 days from the date of order arrival for processing the refund of the item. Therefore, you are suggested to contact our Customer Support about your return as soon as received the order.
All items must be returned in the same condition that you receive it and undamaged in any way, and with original packaging and exchanged only one time per receipt. Returns that are not in original condition, outside of this time frame or unauthorised returns will not be accepted.
If anything is unclear or you have more questions feel free to contact our customer support team.