Returns, Replacements & Refunds
All returns and order issues must be reported within thirty (30) days of the delivery date. We DO NOT accept returns for refund for any orders that are beyond 30 days from the delivery date.
For the puzzle(s) you received within thirty (30) days of the delivery date that has the following questions, we offer free return and full refunds:
1. Missing or broken pieces.
2. Broken packging.
3. Wrong product received.
4. Other problems caused by us.
We DO NOT accept returns if:
1. The items have already been opened and used.
2. If you directly damage, break, or lose the item - you will not be eligible for replacement or refund.
3. The customer made a mistake when ordering the goods for instance (including but not limited to) wrong model selection, wrong quantity selection, mistake in the nature of the goods.
If you need a return, please contact our customer service team to discuss exact details delivery first.
DO NOT send it back directly without contacting our service personnel, otherwise we will not issue a refund.
Return Shipping Cost Responsibility
- Due to Quality Issues or Incorrect Item Sent: If the return is due to a product defect or our shipping error, we will cover the return shipping cost and provide a return label or reimbursement.
-Due to Personal Reasons (e.g., change of mind, not as expected): If the return is not due to a product issue, the customer is responsible for the return shipping cost. We recommend using a trackable shipping method to ensure safe delivery.