立時飛訊國際有限公司

Enterprise Content Management for Financial Services

The Bank of China as a group was founded in 1912 and is the second oldest bank that is still in existence. The bank is the fifth largest bank by capital in the world as of this year. And we are proud to be the most globally oriented. We have over 500 employees and our assets is over $50 billion. The bank started using Laserfiche over 10 years ago and at first, Laserfiche was used as solely a storage for old bank document files as a sort of a hard drive — it’s been over 10 years. And when I first joined the bank about four years ago, I started looking more into the other services offered by Laserfiche and stumbled into Laserfiche’s offerings that were a lot more than just a repository for documentation management — more process management, workflow management. So that’s where I submitted the idea of paperless to the bank. We got rid of 90% of paper and also helped improve 30% of the manual work and more importantly, Laserfiche also help us meet a lot of regulatory compliance requirements. My favorite part of Laserfiche I think is the people. Laserfiche helped the bank catch up about 15 years that we were lagging behind, especially when we are talking about paperless, you know, automating manual work. I’m Frank Chen and I’m using Laserfiche to empower Bank of China.

Eliminated 90% of paper and also helped improve 30% of the manual work and more importantly, Laserfiche also help us meet a lot of regulatory compliance requirements.

Bank of China – Cut paper by 90% and transforms compliance

<p style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; margin: 0px 0px 1.25rem; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; --wp--preset--color--accent: var(--wp--preset--color--tertiary); font-size: 18px; line-height: 1.55;">The focus on customer experience was one of the core drivers in the process automation strategy for MSIG Hong Kong (MSIG), embracing customer needs in light of a shifting technological landscape and major disruptions. The company sought to phase out legacy systems and increase efficiency for its claims submission service, requiring a highly adaptable content services tool to do so.<p style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; margin: 0px 0px 1.25rem; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; --wp--preset--color--accent: var(--wp--preset--color--tertiary); font-size: 18px; line-height: 1.55;">Since implementing Laserfiche for claims in 10 different product lines, the MSIG claims team can now manage all claims in a centralized platform, allowing staff to focus on more important claim assessment tasks. By investing in digital transformation for the organization’s EASY Claims System, MSIG has been able to differentiate itself in Hong Kong’s highly competitive insurance industry. The organization’s EASY Claims system has received wide recognition in Asia’s insurance landscape, as well as won MSIG a number of industry awards. In 2019, the company won a Laserfiche Run Smarter Award; in 2024, MSIG earned the Laserfiche Run Smarter Award for Best Program ROI.<p style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; margin: 0px 0px 1.25rem; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; --wp--preset--color--accent: var(--wp--preset--color--tertiary); font-size: 18px; line-height: 1.55;">“Laserfiche is the catalyst for our users and customers to improve their day-to-day work experiences,” said Alan Yue, Senior Vice President of Information Technology at MSIG.<p style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; margin: 0px 0px 1.25rem; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; --wp--preset--color--accent: var(--wp--preset--color--tertiary); font-size: 18px; line-height: 1.55;">Seeking a means to respond to customer needs and enable staff to transition to remote working arrangements, Laserfiche has also helped MSIG successfully achieve business continuity, maintaining a high level of operational efficiency and customer service through dedicated portals.<span style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; color: rgb(1, 66, 106); font-family: trade-gothic-next, sans-serif; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space-collapse: collapse; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; color: rgb(1, 66, 106); font-weight: 800; line-height: 1.2; margin: 0px 0px 1.25rem; font-size: clamp(1.5rem, 0.8353rem + 1.8497vw, 2.5rem); font-family: trade-gothic-next, sans-serif; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff;">A Claims Processing System Made EASY</h2><span style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; color: rgb(34, 44, 51); font-family: trade-gothic-next, sans-serif; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space-collapse: collapse; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; margin: 0px 0px 1.25rem; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; --wp--preset--color--accent: var(--wp--preset--color--tertiary); font-size: 18px; line-height: 1.55;">Providing general insurance solutions for more than 100 years, MSIG Holdings (Asia) Pte. Ltd. has a history of combining global and local best practices in the organization’s customer-focused approach, believing that the relationship between insurance companies and customers should be based on trust. This commitment to customers led the organization to reassess its reliance on manual legacy systems for process management. MSIG recognized that customers are embracing more digital solutions, presenting an opportunity to make correspondence with clients more seamless and efficient, as well as reengineer the IT infrastructure.<p style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; margin: 0px 0px 1.25rem; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; --wp--preset--color--accent: var(--wp--preset--color--tertiary); font-size: 18px; line-height: 1.55;">“As a core part of our business, the claims system is one of the most important parts of the MSIG customer journey,” Yue said. “We realized that the entire process was actually quite paper-driven, making it the perfect candidate to digitalize and automate.”<span style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; color: rgb(243, 121, 52); font-family: trade-gothic-next, sans-serif; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space-collapse: collapse; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; margin: 0px 0px 1.25rem; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; --wp--preset--color--accent: var(--wp--preset--color--tertiary); font-size: 18px; line-height: 1.55;">Click Link Below to Read More

Streamlined claims submissions for 10 product lines.
Automated 100,000-plus tasks.
Saved 160,000 HKD in printing costs within the first three months after launch.

MSIG Hong Kong – Saved more than 200 workdays annually for claims processing

<p style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; margin: 0px 0px 1.25rem; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; --wp--preset--color--accent: var(--wp--preset--color--tertiary); font-size: 18px; line-height: 1.55;">Our focus is to provide worker’s compensation insurance products across a wide variety of industries. Our primary responsibility there is providing our policy holders with the products that they need and providing our injured workers with compassionate care, helping them to get healthy and back to work. You know, we want to give our customers tomorrow more value than they have today, so it’s about continually releasing products, giving them what they need as quickly as possible.<span style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; color: rgb(34, 44, 51); font-family: trade-gothic-next, sans-serif; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space-collapse: collapse; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; margin: 0px 0px 1.25rem; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; --wp--preset--color--accent: var(--wp--preset--color--tertiary); font-size: 18px; line-height: 1.55;">We’ve gone through a lot of growth over the last eight years and as the organization scaled, we realized we weren’t staying current in a lot of our technologies so we had to go out and find a document management solution for the company.<span style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; color: rgb(34, 44, 51); font-family: trade-gothic-next, sans-serif; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space-collapse: collapse; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; margin: 0px 0px 1.25rem; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; --wp--preset--color--accent: var(--wp--preset--color--tertiary); font-size: 18px; line-height: 1.55;">I was really looking at a document management system that was secure, stable and had the ability to scale. We took a look at Laserfiche from a technology standpoint and it fit nicely in the tech stack that we have, but we also like the fact that, from an enterprise perspective, we’re going to be able to grow and expand our Laserfiche footprint into other areas of the company, so really it has the ability to become an enterprise-class product. Right now we are using Laserfiche as a document management repository for all of our policy and underwriting applications.<span style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; color: rgb(34, 44, 51); font-family: trade-gothic-next, sans-serif; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space-collapse: collapse; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; margin: 0px 0px 1.25rem; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; --wp--preset--color--accent: var(--wp--preset--color--tertiary); font-size: 18px; line-height: 1.55;">Finance certainly uses it, marketing, loss control. This platform has a lot of features and functionality than the previous one. Already, some of the feedback from the users is, “Wow there’s a lot more to do here. It’s a lot more powerful.”<span style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; color: rgb(34, 44, 51); font-family: trade-gothic-next, sans-serif; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space-collapse: collapse; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; margin: 0px 0px 1.25rem; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; --wp--preset--color--accent: var(--wp--preset--color--tertiary); font-size: 18px; line-height: 1.55;">Laserfiche provides us with a secure and stable platform; its something that’s going to allow us to grow. It’s going to scale with us as we continue to scale as an organization and it’s really going to enable us to have a single enterprise document management system that we’re able to extract good data and information out of so that we can make better decisions for our customers moving forward.<span style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; color: rgb(34, 44, 51); font-family: trade-gothic-next, sans-serif; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space-collapse: collapse; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; margin: 0px 0px 1.25rem; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; --wp--preset--color--accent: var(--wp--preset--color--tertiary); font-size: 18px; line-height: 1.55;">Digital transformation is something that a lot of companies are faced with right now. For us it’s taking at the tools and technology that we use, getting on to consistent, consolidated platforms, leveraging common technology and technology stacks that developers want to develop in so we’re moving to a bunch more current technologies.<span style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; color: rgb(34, 44, 51); font-family: trade-gothic-next, sans-serif; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space-collapse: collapse; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="border: 0px solid; box-sizing: border-box; overflow-wrap: break-word; text-wrap: pretty; margin: 0px 0px 1.25rem; --wp--preset--color--dark: var(--wp--preset--color--foreground); --wp--preset--color--light: #fff; --wp--preset--color--accent: var(--wp--preset--color--tertiary); font-size: 18px; line-height: 1.55;">So as an injured worker is injured, we want to make that process, you know, it’s new for them, it’s something that they’re unsure of. How can we give better tools, better features, better functionality to our injured workers to that we can make the overall process easier for them so that their focus is on, “how do I get better, how do I get healthy, how do I return to work quicker” and not on, you know, “when am I getting my check, where is my claim status, you know, where is my doctor’s appointment.” Being able to provide these things and make that easy for them there are less things that they have to worry about.

By simplifying its processes and making better, data-driven decisions, the group of insurance carriers elevates the experience it provides for employees and customers alike.

Berkshire Hathaway Homestate Companies – Improved data accessibility for more informed decision making

Enterprise Content Management for Financial ServicesLaserfiche empowers banking and credit services institutions, investment management and wealth firms to digitize financial records, streamline document workflows, and securely manage sensitive customer data. By connecting data and processes across core systems, financial institutions boost productivity, improve compliance, and deliver faster, more personalized customer services.In Asia’s fast-paced financial services industry, where customers expect instant digital services and regulators demand greater accountability, institutions must modernize to stay ahead and drive new growth. With a cloud-based enterprise content management (ECM) and AI-powered automation platform, like Laserfiche, financial institutions are empowered to cut servicing times, connect fragmented data, and scale efficiently, enabling staff to focus on high-value activities and clients. Our Solutions – Benefit-Driven Pillars<ul style="margin-top:0cm;" type="disc"><li style="mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;">Boost Employee Efficiency: Automate routine servicing tasks and approvals so staff can focus on personalized customer interactions and high-value priorities.</li><li style="mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;">Serve Customers Faster: Streamline account opening, KYC, AML, and credit checks with AI-driven data capture – reducing errors and turnaround times.</li><li style="mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;">Strengthen Compliance: Simplify audits and reduce risk with automated records management, robust audit trails, and secure access controls – supporting data standards like GDPR.</li><li style="mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;">Make Data Accessible: Connect core banking and financial systems for a complete, real-time customer view to support faster decisions and better service.</li><li style="mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;">Unlock Growth Capacity:&nbsp;Free teams from manual processes to accelerate time-to-market, launch new services, and focus on revenue-generating opportunities.</li></ul> Why Choose Laserfiche<ul style="margin-top:0cm;" type="disc"><li style="mso-list:l0 level1 lfo3;tab-stops:list 36.0pt;">Global SaaS leader in intelligent content management and process automation</li><li style="mso-list:l0 level1 lfo3;tab-stops:list 36.0pt;">Cloud-first, AI-enabled solutions designed for financial services transformation</li><li style="mso-list:l0 level1 lfo3;tab-stops:list 36.0pt;">Proven success with banks, investment firms, and wealth managers worldwide</li><li style="mso-list:l0 level1 lfo3;tab-stops:list 36.0pt;">Easy integration with core financial systems for a complete customer view</li></ul>Call to ActionContact us today to explore how Laserfiche can accelerate your financial services transformation. <a href="https://www.laserfiche.com/get-a-demo/?utm_source=HKTDC&amp;utm_medium=industry&amp;utm_campaign=insurance&amp;utm_content=landingpage" target="_new">Schedule a Demo</a> Regional Contact us.

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