Continuous Technologies Int'l Ltd
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Multimedia Contact Centre
Description
Contact Supplier
Description
- Unified business communications for the contact center:
- Manage and blend inbound/outbound multi-channel interactions
- Automate multimedia routing and queuing processes
- Create revenue-producing outbound campaigns
- Improve training, agent performance, remote agents included
- Elevate service levels and customer satisfaction
- Use metrics to increase the accuracy of forecasts and schedules
- Simplify administration in a single, central environment
- Unify communications on the desktop
- Connect multi-site operations with a single platform
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Supplier info last updated: 1 Dec 2017
Advertise since: 27 Sep 2012
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